Cookie Policy
This Cookie Policy explains how our website uses cookies and similar tracking technologies to improve your experience, ensure security, and support the delivery of our services. By accessing and using our website, you acknowledge the use of cookies as described in this policy.
Last updated: January 18, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files that are stored on your device when you visit our website or use our mobile application. These files contain information about your browsing behaviour, preferences, and login status. In addition to traditional cookies, we may also use similar technologies including web beacons, pixels, local storage, and session storage to understand user activity and improve our services. These technologies help us provide a smoother and more personalised user experience while maintaining compliance with applicable data protection rules.
2. Types of Cookies We Use
Our website uses several categories of cookies, each serving different purposes related to functionality, security, and user experience. Understanding these categories helps you make informed decisions about your privacy preferences.
Essential Cookies: These cookies are necessary for the basic operation of our website. They enable you to log in, access secure areas, process payments, use account functions, and maintain session security. Without these cookies, important functions such as authentication and fraud prevention may not work properly.
Analytical Cookies: We use analytical cookies to understand how users interact with our website, which features are most useful, and where technical improvements may be needed. These cookies collect aggregated information such as page views, session duration, bounce rates, and navigation paths.
Functional Cookies: These cookies remember your preferences, such as language selection, account settings, notification preferences, and saved choices. They improve your experience by personalising parts of the website based on previous interactions.
Promotional Cookies: These cookies track engagement with promotional campaigns, featured content, and advertising materials. They help us deliver more relevant offers and measure the effectiveness of our marketing activities.
Third-Party Cookies: External service providers, including payment processors, customer support tools, analytics services, and advertising platforms, may set their own cookies on your device to provide integrated services.
3. Purpose and Function of Our Cookie Usage
Cookies serve several important functions within our website environment. First, they help protect account security by verifying your identity and reducing the risk of unauthorised access to your personal or payment-related information. Second, they support essential website features such as remembering your preferences, maintaining account sessions, and preserving certain settings between visits. Third, cookies help us understand how users navigate the site so we can improve performance, content layout, and overall usability. Finally, they support analytics, marketing, and service optimisation by showing us which pages, offers, or tools are most useful to visitors.
4. How Long Cookies Are Stored
Cookie duration varies depending on their function and purpose. Session cookies expire automatically when you close your browser or log out of your account. Persistent cookies remain on your device for longer periods, ranging from several weeks to several years, until they expire naturally or you delete them manually. Essential security cookies may be retained for longer periods where needed for fraud prevention and account protection. Analytical cookies are usually stored for a limited period to support performance measurement. Marketing cookies may also remain active for a set period so we can assess campaign effectiveness. You may delete stored cookies at any time through your browser settings.
5. Third-Party Cookies and External Services
Our website may integrate with third-party service providers who place their own cookies on your device. These may include payment gateways, analytics providers such as Google Analytics, advertising networks, support platforms, and other service partners. We require such third parties to handle data in line with applicable privacy and security obligations. However, we recommend reviewing the privacy and cookie policies of those external providers to understand how they process data independently. Disabling third-party cookies may affect some website functions, such as embedded tools, secure checkout processes, or personalised content.
6. Managing and Controlling Your Cookie Preferences
You remain in control of your cookie settings through several methods. Within the website settings or cookie banner, you may be able to choose which categories of cookies you wish to allow. Most browsers also include built-in tools that let you accept, reject, or delete cookies completely. Here are common browser paths:
Google Chrome: Settings → Privacy and Security → Cookies and other site data
Mozilla Firefox: Preferences → Privacy and Security → Cookies and Site Data
Apple Safari: Preferences → Privacy → Cookies and Website Data
Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions
Opera Browser: Settings → Advanced → Privacy and security → Cookies and site data
Please note that disabling some cookies may reduce website functionality or prevent certain features from working correctly.
7. Legal Basis and Regulatory Compliance
Our cookie usage is based on applicable UK privacy and data protection rules. Essential cookies are used where they are necessary for the operation of the website, account security, transaction handling, or other core services. Non-essential cookies, such as analytical and promotional cookies, may be used based on your consent where required. You may withdraw that consent at any time through your cookie settings.
8. Your Rights and How to Exercise Them
You may have rights regarding cookies and personal data associated with them. These rights can include the ability to access information about the cookies we use, withdraw consent for non-essential cookies, request deletion of related personal data where applicable, and object to certain processing activities. To exercise any of these rights, you may contact our privacy or support team through the contact methods provided on the website. We aim to respond to rights-related requests within the timeframe required by applicable law.
9. Updates to This Cookie Policy
This Cookie Policy may be updated from time to time to reflect changes in our technology, legal requirements, or service practices. We will notify users of material changes by updating the policy on the website and revising the last updated date shown above. Continued use of our services after such changes may be treated as acceptance of the updated policy. We recommend reviewing this page periodically to stay informed about how we use cookies and protect your information. For questions, concerns, or requests relating to our cookie practices, please contact our support or privacy team.